JA Ergonomic Products
The Best Quality Available
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Contact Information

JA Ergonomics
Johnson & Associates
828 NW 31st Street
Corvallis OR 97330

Phone: 541-757-0660
Fax: 206-338-2200
Email: Send Email

Ordering

Ordering on-line is safe and secure and all order information is encrypted. (you will notice the padlock shown on your browser indicating a secure page) You may select the payment method of mail and then print and fax or mail the order if you wish.

Method of Payment

We accept VISA, MasterCard, Discover, American Express, Government credit cards, Checks, Money Orders, Company Purchase Orders and PayPal. Until credit has been established, purchase orders will require a credit card guarantee and will have terms of net 10 days unless prior arrangements have been made. Purchase orders can be faxed to 206-338-2200.

Shipping

Ground, 3-Day, 2-Day and Next Day shipping is available for most products(1) within the United States. Shipping charges outside the United States and Alaska and Hawaii will be determined and communicated prior to shipment. Please allow us one full business day to process orders. We guarantee same day shipment for Next day shipments if the order is received by 9am eastern (8am central, 7am mountain, 6am pacific). Other shipments will be processed the day after we receive the order. We verify credit card information to avoid fraud and will delay shipment if we are not certain that charges are legitimate. You will be notified if we cannot ship within two days of processing the order (which is not very often).

(1) - 3" Footrest can only be shipped ground. Keyboards are shipped from the manufacture and they are usually very good at getting our orders out fast. Because of the manufacturing process that enables custom options, some models are made as needed and require one or two days to assemble and test prior to shipping.

You will be notified if you request next day shipping and the product will not be ready in time.

The Comfort Keyboard orders are sent to the manufacture where they are built to order, tested, and shipped. This process can take between two to five days. You should get a tracking number from us within one week of the order. Please contact us if you have not received shipping notification within one week.

You can use your own UPS or Fed-Ex shipping account. A three dollar ($3) handling charge is charged if a customer shipping account is used. This covers the boxing and handling fee normally built into our shipping price.


Order Tracking

We will email you your tracking number if we get one. This will happen during the following day that the order was shipped.

Returns

We want you to be happy with our products. Returns within 30 days of shipping date will be charged a 15% restocking fee. No returns after 30 days. Please notify us prior to returning product. The product must be returned in like-new condition in the original packaging. Minimum restocking fee is $5. We cannot normally accept returns of Salli chairs due to the leather seat. A 25% restocking fee will be charged for Salli Chairs. Special orders (orders with more than 10 items) are only returnable with a 20% restocking fee. All return credits will be applied within 5 business days. You may also want to ask about our rental program.

Home   Salli Saddle Chair   Arm Supports   Keyboards   Foot Rests   Pointing Devices   Office Heaters   Shipping/Info   About Us   Index  

JA Ergonomics
828 NW 31st Street, Corvallis OR 97330
Phone: 541-757-0660 Fax: 206-338-2200 Email: Send Email